CITIZEN CHARTER
Service Provided | Main Document to be Produced | Max Time Taken to Serve | Main Officer Responsible | Telephone |
---|---|---|---|---|
01.Approval of building plans | 1. Duly completed application form in Schedule 1 of Urban Development Authority Planning and Development Orders 2021 or application form obtained from Council in case of non-Urban Development Areas 2. A certified copy of the applicant's National Identity Card 3. 05 copies of the building plan certified by a qualified person (according to the nature of the construction, who is the relevant qualified person can be known from the website of the council or from the front office) 4. A copy of the approved survey plan of the land on which the building is to be constructed (applicable only to urban development areas declared under the Urban Development Authority Act) 5. Certificates issued by the agencies mentioned in the application form depending on the construction nature of the building 6. In case the applicant is not the owner of the land, the consent letter of the land owner 7. A rough sketch drawn showing the surrounding location for easy access to the location of the land 8. A copy of the land deed certified by a notary public 9. In the case of land situated in an assessable area, the property must be registered and settled in the name of the owner of the land. | 28 days | Subject Officer/Technical Officer/Public Health Inspector | 0272250349 |
02.Issuance of Certificate of Compliance | 1. In the case of an Urban Development Area, the duly completed Schedule 1 application form of the Urban Development Authority Planning and Development Orders 2021 or the application form obtained from the Council for other areas. 2. One copy each of issued development permit and approved plan. 3. In case the applicant is not the owner of the land, the consent letter of the land owner. | 14 days | Subject Officer/Technical Officer/Public Health Inspector | 0272250349 |
03.Issuance of Street Line / Building Limit Certificates | . Correctly completed application form 2. A copy of the survey plan relating to the land 3. A certified copy of the applicant's National Identity Card 4. In case the applicant is not the owner of the land, the consent letter of the land owner | The street lines are fixed - 1. When not, 15 minutes 2. When available, 5 days | Subject Officer/Technical Officer | 0272250349 |
04.Issuance of Non-Expropriation Certificates | 1. Letter of Request for Non-Expropriation Certificate with details of the property 2. In case the applicant is not the owner of the land, the consent letter of the land owner 3. All monies due to the council must have been paid. | 15 minutes | Subject Officer | 0272250349 |
05. Issuance of Trade Licenses | 1.Duly completed application form 2. A certified copy of the valid Environmental Protection Permit in case of an industry or business requiring an Environmental Protection Permit | 14 days | Subject Officer/Technical Officer/Public Health Inspector | 0272250349 |
06. Collection of business tax | Business tax notice sent to him by the council | 15 minutes | Subject Officer/Technical Officer/Public Health Inspector | 0272250349 |
07. Collection of Industry Tax | Industry tax notice sent to him by the council | 15 minutes | Subject Officer/Technical Officer/Public Health Inspector | 0272250349 |
08. Environmental Protection Permit | 1. Correctly completed application form. 2. An outline of the route to where the industry or business is located. 3.Details of the number of employees employed in the work. 4. A certified copy of the Business Registration Certificate. (Not required in case of license renewal) 5. A copy of the land deed belonging to the place of business. (Not required in case of license renewal) 6. If the person carrying on the industry / business does not own the land, an agreement entered into with the owner or a certified copy of the letter expressing the consent of the owner of the land. (Not required in case of license renewal) 7. Certified copy of the approved survey plan of the land. (Not required in case of license renewal) 8. Certified copy of approved building plan (not required in case of renewal of license) | 14 days | Revenue Inspector | 0272250349 |
09. Issuance of Advertisement Display Permits | 1. Correctly completed application form; 2. A likeness of the advertisement intended to be displayed, printed on A4 paper (including the colors used); 3. In the case of an advertising notice board installed and displayed in a road reserve, the original copy of the letter authorizing the same by the Road Development Authority or the Provincial Road Development Authority or the local government, which has the right to the road, as applicable; 4. In the case of an advertisement notice board installed and displayed in a road reserve, the original copy of the letter issued by the head of the traffic division of the police station where the relevant advertisement notice board is displayed; 5. When the applicant is not the owner of the land, the original copy of the letter stating that the owner of the land or building on which the advertisement is displayed has given permission for the same; 6. In the case of a billboard displayed within an urban development area, certified copy of the permit approved by the Urban Development Authority or the Council under Order 104 of the Planning and Development Orders of the Urban Development Authority 2021 | 3 days | Subject Officer | 027-2250349 |
10. Levy of Assessments | Assessment notice sent to him by the council | 15 minutes | Revenue Inspector | 0272250349 |
11. Reservation of crematorium | . Correctly completed application form 2. Copy of Applicant's National Identity Card (Original required for verification) 3. A copy of the death certificate of the deceased (original copy is required for verification. In case of death abroad, death certificate issued in that country - if not in English, with English translation) | 15 minutes | Subject Officer | 0272250349 |
12. Application for permission to damage roads | 1. Correctly completed application form 2. A rough diagram showing the convenient route to reach the designated point on the road intended to be damaged. 3. A copy of the letter issued by the institution providing the relevant service connection. | 2 days | Technology Officer | 0272250349 |
13. Removal of hazardous situation caused by trees | Correctly completed application form | 3 days | Technology Officer | 0272250349 |
14. Collection of entertainment tax and exemption from entertainment tax | 1. For the purpose of levying entertainment tax - i. printed tickets prepared for sale; ii. Computer password for e-stamping of tickets proposed to be sold online 2. In relation to an exemption from entertainment tax, acting as in 1 above— i. According to the value of the tickets proposed to be sold, an amount equal to the entertainment tax shall first be deposited in the House; ii. At the time of depositing the entertainment tax, the request in Annexure 01 should be correctly completed and submitted; iii. Form Annexure 02 should be duly completed and submitted before 30 days of the completion of the fun work | 02 days | Revenue Inspector | 0272250349 |
15. Provision of Water Bowser Service | Correctly completed application form | 15 minutes | Subject Officer | 027-2250349 |
16. Disposal of garbage at non-residential sites | Correctly completed application form | 3 days | Committee - Public Health Inspector, Technical Officer and Revenue Inspector | 027-2250349 |
17. Taxation of acres | Satyekshana notification issued by the local council | 15 minutes | Revenue Inspector | 027-2250349 |
18. Renting out assets owned by the Council | Letter of demand with requirement, agreement with council and related party | As per requirement | Technical Officer/Subject Officer/Planning Committee | 027-2250349 |
19. SUBSCRIBING LIBRARY SERVICES DISPOSAL OF BOOKS. | Completing and submitting the application form (available from the library) Membership card | Acceptance of applications - 01 days, Obtaining of guarantors' certificate - 07 days, Grant of membership - 01 days, Open every day of the week from 8.30 AM to 430 PM | Subject Officer | 027-2250349 |
20. Maintenance of tube wells | Notification in writing including the details of the relevant tube wells. | Acceptance of the relevant request - 01 day Inspection of tube wells - 01 day | Technical Officer/Subject Officer/Planning Committee | 027-2250349 |
21. Implementation of new water schemes and construction of tube wells. | Water sources are identified and expected to be fulfilled by the council | Technical Officer/Subject Officer/Planning Committee | 027-2250349 | |
21. Implementation of new water schemes and construction of tube wells. | Water sources are identified and expected to be fulfilled by the council | Technical Officer/Subject Officer | 027-2250349 | |
22. Vaccination of dogs against waterborne diseases. | Annually by local council and health service offices | Subject Officer | 027-2250349 | |
23. Public health activities (purification of unhealthy sewage drains, construction of public toilets, waste management etc.) | Written notice | Week 01 | Technical Officer/Subject Officer | 027-2250349 |